Help centre › Contacts, inbox & tasks
My tasks
Everything waiting for you, in one list.
Updated 9 October 2026
What appears here
My tasks collects action items, reminders, and follow-ups from your calls and messages with your agent.
- Filter by All tasks, Agent actions, From calls, Overdue or Due today.
- Agent actions clear on their own when the work is done.
- Tick follow-ups off as you go.
When there's nothing left you'll see You're all caught up.
Notifications
Switching off an email in My profile › Notifications doesn't hide any work. Anything you need to act on stays in My tasks until it's done.
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ContactsManage your organisation's shared address book and contact details.Connect your Microsoft 365 or Google mailboxSend from your own address and get replies back onto the contact.Use the inboxRead and reply to emails, texts and calls, assign conversations and leave internal comments.Choose your email notificationsTurn emails on or off, or get a daily digest.